Official CPUC Guidelines · 20-35% Utility Discounts

California Utility Setup Guide & CARE/FERA Discount Calculator

Locate your local electric, gas, and water providers by county, discover No-SSN activation & deposit waiver tips, and calculate 20-35% CARE & FERA bill discounts.

Verified Public DataCalifornia Public Utilities Commission (CPUC)

This guide and calculator are based on California Public Utilities Commission (CPUC) guidelines and Cal. Pub. Util. Code § 739.1/§ 739.12. User inputs are calculated locally in the browser and never stored.

Legal Authority: Cal. Pub. Util. Code § 739.1 (CARE) / § 739.12 (FERA)
Verified: 2026-08-18View Official Source

CARE / FERA Low-Income Rate Discount Calculator

Enter your household size and gross annual income to instantly check eligibility for California's 20-35% electric and gas rate discount programs.

Number of people residing together and sharing income on tax filings
$
Quick Presets:
Rate Discount Eligibility ResultCARE Qualified (Up to 35% Discount) ✨
Estimated Rate Discount
20% ~ 35%(30-35% on electric + 20% on natural gas)

Meets CARE Income Threshold (≤ 200% FPL): Your household income of $48,000 is within the $62,400 limit for a 4-person household, qualifying you for 30-35% electric and 20% gas discounts.

CARE Limit (4 pers.)$62,400 or less
FERA Limit (4 pers.)$78,000 or less
Statutory Authority: Cal. Pub. Util. Code § 739.1 (CARE Program)

Find Utility Providers by County

Select your county and service type to view your designated electric, gas, or water provider, online setup portal, and multilingual support.

Service Type
PG&E (Pacific Gas and Electric)Northern California & Greater Bay Area (Electric & Natural Gas)
⚡ Electricity🔥 Gas
Customer Service:1-800-743-5000
Languages:Interpretation in Korean, Spanish, Chinese, Vietnamese, etc.

No-SSN Policy: Accepts Passport, Visa, ITIN for online or phone setup

SCE (Southern California Edison)Southern California (Electric coverage for parts of LA, OC, Inland Empire)
⚡ Electricity
Customer Service:1-800-655-4555
Languages:Dedicated Korean, Spanish, Chinese, and Vietnamese lines

No-SSN Policy: Accepts foreign passport & gov-issued ID via customer support

SoCalGas (Southern California Gas Company)Southern California Natural Gas Provider
🔥 Gas
Customer Service:1-877-238-0092
Languages:Dedicated Korean customer assistance line

No-SSN Policy: Same-day activation with foreign passport or ITIN

LADWP (Los Angeles Dept. of Water and Power)City of Los Angeles Integrated Electric & Water Utility
Municipal / Public Utility⚡ Electricity💧 Water
Customer Service:1-800-342-5397
Languages:Multilingual interpretation available (Korean supported)

No-SSN Policy: Setup with passport and signed lease agreement

SDG&E (San Diego Gas & Electric)San Diego County & South Orange County Electric & Gas
⚡ Electricity🔥 Gas
Customer Service:1-800-411-7343
Languages:Spanish, Korean, Tagalog language support

No-SSN Policy: Government photo ID accepted for identity verification

SMUD (Sacramento Municipal Utility District)Sacramento County Community-Owned Non-Profit Electric Utility
Municipal / Public Utility⚡ Electricity
Customer Service:1-888-742-7683
Languages:Multilingual customer service

No-SSN Policy: Passport and visa accepted for new account creation

EBMUD (East Bay Municipal Utility District)East Bay (Oakland, Berkeley) Public Water Provider
Municipal / Public Utility💧 Water
Customer Service:1-866-403-2683
Languages:English, Spanish, Cantonese, Korean interpretation

No-SSN Policy: Water account setup with lease agreement and passport

SFPUC (San Francisco Water, Power and Sewer)San Francisco City & County Water and CleanPowerSF
Municipal / Public Utility💧 Water⚡ Electricity
Customer Service:1-415-551-3000
Languages:Multilingual portal and phone assistance

No-SSN Policy: Setup with lease agreement and state/foreign ID

Newcomer Setup Roadmap & No-SSN Guide

Essential steps and accepted identification to establish utilities even without a US credit score or SSN.

Step 1 (-5 Days)

Identify Providers

Check your lease agreement or confirm with your landlord which companies supply electric, gas, and water to your rental unit.

Step 2 (-3 Days)

Prepare Identification

Prepare your SSN if available, or foreign passport, US visa, I-94, or ITIN if applying as a new immigrant without SSN.

Step 3 (-2 Days)

Submit Service Request

Submit your start-service application online or by phone with your move-in date to ensure power and water are active upon arrival.

Step 4 (Post Move-in)

Enroll in CARE/FERA

Once your account number is issued, immediately apply online for CARE or FERA to ensure your first billing statement is discounted.

Settlement Guide Acronyms & Legal Glossary

7 terms

Look up the full expansions and plain-language definitions of key abbreviations and legal terms used throughout our California guides.

SSNSocial Security Number

A nine-digit identification number issued by the Social Security Administration used for taxation, credit reporting, employment, and banking.

Statutory Authority / Agency: Social Security Administration (SSA)
ITINIndividual Taxpayer Identification Number

A nine-digit tax processing number issued by the IRS for foreign nationals and residents who are not eligible for a Social Security Number.

Statutory Authority / Agency: IRS 26 U.S.C. § 6109
CPUCCalifornia Public Utilities Commission

The state regulatory agency that oversees privately owned electric, natural gas, telecommunications, and water utilities and sets consumer protection rules.

Statutory Authority / Agency: cpuc.ca.gov
CARECalifornia Alternate Rates for Energy

A state-mandated program providing a 30-35% discount on electric bills and 20% on natural gas bills for households with incomes at or below 200% of the federal poverty level.

Statutory Authority / Agency: Cal. Pub. Util. Code § 739.1
FERAFamily Electric Rate Assistance

A rate assistance program offering an 18% discount on electricity for households of 3 or more members with income between 200% and 250% of the federal poverty level.

Statutory Authority / Agency: Cal. Pub. Util. Code § 739.12
FPLFederal Poverty Level

Income thresholds issued annually by the US Department of Health and Human Services (HHS) to determine eligibility for low-income assistance programs.

Statutory Authority / Agency: HHS Poverty Guidelines
LIHEAPLow-Income Home Energy Assistance Program

A federally funded program helping low-income households manage heating and cooling energy costs and resolve utility disconnection crises.